Who we are
Journey Endurance Coaching is a performance and wellness platform dedicated to the endurance athlete’s “Hero’s Journey.” Our mission is to provide athletes with the data-driven clarity needed to master their training, recovery, and long-term stability.
Operated by the Journey Endurance team, we serve as the stewards of your wellness data, transforming raw check-ins into actionable “Sage Advice” and visualizing your path through our Radiant Momentum framework. We believe in “Journey before Destination,” and our platform is designed to ensure that your path remains clear and your momentum stays strong.
Contact Information:
For any questions regarding your data or this policy, you can reach the Grandmasters of the Journey at:
coach@journeyendurance.ca
Age Restrictions
Our platform is intended for users aged 13 and older. We do not knowingly collect personal information from children under the age of 13. If you are under 13, please do not use our services or provide any personal information.
If we become aware that we have inadvertently collected personal data from a child under 13, we will take immediate steps to delete that information. If you believe we may have collected information from a child under 13, please contact us immediately.
Information We Collect
We collect the following categories of personal information:
Account Information: Name, email address, username, profile photo, and password (encrypted).
Fitness & Performance Data: Training logs, race results, performance metrics, goals, and coaching notes that you voluntarily provide.
Community Content: Posts, comments, messages, and other content you share within the platform community.
Technical Data: IP address, device type, operating system, browser type, app version, and usage analytics collected automatically.
Payment Information: Billing details processed securely through our third-party payment processor. We do not store full card numbers.
How We Use Your Information
We use your personal information for the following purposes:
– To provide, operate, and improve our coaching platform and community features.
– To facilitate the coaching relationship between coaches and clients.
– To personalise your experience and deliver relevant training content.
– To send service-related communications, updates, and notifications.
– To process payments and manage subscriptions or coaching packages.
– To ensure platform security, prevent fraud, and enforce our Terms of Service.
– To comply with applicable legal obligations.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Legal Basis for Processing (GDPR)
For users in the European Economic Area (EEA) and United Kingdom, we process your personal data under the following legal bases:
Contract Performance: Processing necessary to deliver our coaching and community services.
Legitimate Interests: Improving our platform, ensuring security, and communicating relevant updates.
Consent: For optional marketing communications and non-essential cookies.
Legal Obligation: Compliance with applicable laws and regulations.
Data Sharing & Third Parties
We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following circumstances:
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.